We do not operate from a shop front, which enables us to be flexible for customers who wish to drop off and pick up their units direct to us in Sheidow Park.
Please call or text 0418 825 945 to arrange a time to ensure we are available.
If taking your unit to one of the following music stores (or even if you are bringing it to us), please print the “Book A Repair Form” and attach it to the unit.
Or you can attach your own note stating your name, contact number, and problem you are having with the unit.
Derringers Music (Keyboard & Audio Dept)
The Music Exchange
6/4 Partridge Street
(only if unit has been purchased from Piano Max)
(only units under warranty and purchased from Winston Music)
SERVICE RATES & CONDITIONS OF SERVICE
• Workshop Labour rate is $90 per hour inc GST (not including parts)
• All Workshop repairs carry a minimum labour charge of one hour ($90) Exceptions may apply to some low cost units, by prior agreement only.
• Repairs, on average, take approx 2-3 weeks to repair (if parts are needed this could take longer).
Please note: If your unit is required sooner than that, a priority fee will be applied.
• Quotations are only given where the total repair cost is likely to exceed $175 including GST.
• The minimum fee of $65 will be charged if an estimation is given but the customer does not wish to proceed with the repair.
• Equipment not collected within 30 days will incur an ongoing storage fee.
• Equipment not collected within 3 months of notification will be sold to recoup Service and Storage costs.
• Repairs are covered by a 90 day warranty. This warranty only covers the work as performed and any parts replaced, not the entire unit.
• We do not accept any responsibility for freight on repair warranty returns.
• Whilst all care is taken, Sound Check Electronics bear no responsibility for damage or loss of equipment held in our workshop. Please check your insurance.
• Goods signed out by customers are accepted as is and any queries about condition must be made prior to signing them out.
Field Service Rates
Adelaide Metro Area
• Onsite Service Call is minumum $150 inc GST (including up to 60 minutes onsite), then $90 per hour inc GST (15 minute increments)
Outside Metro Area – Additional Charge
• Gawler – $45
• Victor Harbour/Goolwa – $90
• Mount Barker -$25
• Sound Check Electronics retains the right to change this policy at any time •